ZEZU ("we", "us", "our") operates zezu.co.uk and three takeaway branches in Liverpool and Wirral: Lodge Lane, Anfield, and Wallasey. We are the data controller for the personal data described on this page.
Trading name: ZEZU
Trading addresses: 46E Lodge Ln, Liverpool L8 0QT · 129 Oakfield Rd, Liverpool L4 0UE · 243 Rake Ln, New Brighton, Wallasey CH45 5DJ
Contact for privacy matters: Info@zezu.co.uk
| Data | Purpose | Legal basis |
|---|---|---|
| Name, phone number, email, delivery address, order details | To process and deliver your order, and to contact you about it (e.g. delays, issues) | Performance of a contract with you |
| Email/phone (where you've agreed to hear from us) | Marketing — offers, new menu items, branch news | Consent — you can withdraw this at any time |
| Website usage data (pages viewed, button clicks) | Understanding how the site is used, and measuring ad performance | Consent — only collected if you select "Accept All" on the cookie banner |
| Allergy or dietary information you tell us over the phone | To prepare your order safely | Consent, given by you when you share it |
Ordering itself is handled through our ordering partner, Flipdish when you order, Flipdish collects and processes your order and payment details on our behalf and their own privacy policy also applies to that transaction.
Where you've given us your details and agreed to hear from us for example when ordering we may use your email or phone number to tell you about offers, new dishes, or branch updates. You can opt out of marketing at any time by emailing Info@zezu.co.uk or using the unsubscribe link in any marketing message. Opting out of marketing doesn't affect our ability to contact you about an order you've placed.
We use analytics and advertising cookies (Google Analytics, Meta Pixel) to understand site usage and measure how our ads perform but only if you actively select "Accept All" on the cookie banner. Full detail is in our Cookie Policy.
| Who | Why |
|---|---|
| Flipdish | Processes online orders and payments on our behalf |
| Meta (Facebook/Instagram) | Analytics and ad measurement, only with your consent |
| Website analytics, only with your consent | |
| Our web hosting provider | Stores the website and any data it processes |
Some of these providers may process data outside the UK/EEA. Where that happens, they do so under recognised safeguards such as the UK's International Data Transfer Addendum or equivalent standard contractual clauses.
We do not sell your personal data to anyone.
Order data is kept for as long as needed to fulfil the order, handle any disputes or refunds, and meet our tax/accounting obligations (typically up to 6 years for financial records). Marketing data is kept until you unsubscribe or ask us to delete it. Analytics data is retained according to Google's and Meta's own default retention settings.
Under UK GDPR, you have the right to:
To exercise any of these, email Info@zezu.co.uk. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you think we've mishandled your data.
See our Allergen Information page, which covers most of the menu. For anything not listed there, or if you have a serious allergy, please call your local branch directly before ordering.
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
If you have any questions about this policy or how we handle your data, email us at Info@zezu.co.uk.